Before you return a Housee of Cleeo Product, please keep the following in mind :
•There will be no refunds in any case, without any exceptions. If your request for return is approved, you will be issued a credit note.
•Keeping in mind the nature of our products, we reserve the sole discretion to provide resolution as we deem fit. Every return or exchange is treated as an individual case.
•Your product will be eligible for return/exchange if you have received a defective product in terms of a quality or manufacturing defect, OR if an incorrect product is mailed to you.
2. Incorrect address format including any form of a PO Box address.
3. After 3 failed delivery attempts by our respective courier agent.
4. Package refused by the recipient.
5. Sizing issues. Thus please review our size guides carefully before making your purchase.
6. Products returned in a used or damaged condition.
7. Minor color and design variation. All products are handmade and use natural stones so there may be some variation from the photographs on our website.
8. If the jewelry is not faulty or damaged.
- Delivery address
- Along with a video of package opening and image of product, specify the reason for return and in case of a defective or incorrect product
You may contact us on email at firstname.lastname@example.org.
Our Work Hours are MON to FRI 10 AM to 6 PM
If Approved, a reverse pick up will be scheduled within 5 business days. Please ensure the returned product is unused and in the original packing condition.