Refund Policy
All pieces are created with handpicked and high-quality semi-precious stones. Due to the nature of these stones, no two pieces are alike – their size and color will vary. All Housee of Cleeo pieces are unique and crafted with love and care. We ensure several rounds of Quality Checks before the product is packaged and sent over to the customer. That being said, any issues or concerns will be catered to by email.
Before you return a Housee of Cleeo Product, please keep the following in mind :
•There will be no refunds in any case, without any exceptions. If your request for return is approved, you will be issued a credit note.
•Keeping in mind the nature of our products, we reserve the sole discretion to provide resolution as we deem fit. Every return or exchange is treated as an individual case.
•Your product will be eligible for return/exchange if you have received a defective product in terms of a quality or manufacturing defect, OR if an incorrect product is mailed to you.
2. Incorrect address format including any form of a PO Box address.
3. After 3 failed delivery attempts by our respective courier agent.
4. Package refused by the recipient.
5. Sizing issues. Thus please review our size guides carefully before making your purchase.
6. Products returned in a used or damaged condition.
7. Minor color and design variation. All products are handmade and use natural stones so there may be some variation from the photographs on our website.
8. If the jewelry is not faulty or damaged.
- Delivery address
- Along with a video of package opening and image of product, specify the reason for return and in case of a defective or incorrect product
You may contact us on email at hello@houseeofcleeo.com.
Our Work Hours are MON to FRI 10 AM to 6 PM
If Approved, a reverse pick up will be scheduled within 5 business days. Please ensure the returned product is unused and in the original packing condition.
Before you return a Housee of Cleeo Product, please keep the following in mind :
•There will be no refunds in any case, without any exceptions. If your request for return is approved, you will be issued a credit note.
•Keeping in mind the nature of our products, we reserve the sole discretion to provide resolution as we deem fit. Every return or exchange is treated as an individual case.
•Your product will be eligible for return/exchange if you have received a defective product in terms of a quality or manufacturing defect, OR if an incorrect product is mailed to you.
NO REFUNDS WILL BE GIVEN IN THE FOLLOWING CASES:
1. Incorrect or outdated delivery address.2. Incorrect address format including any form of a PO Box address.
3. After 3 failed delivery attempts by our respective courier agent.
4. Package refused by the recipient.
5. Sizing issues. Thus please review our size guides carefully before making your purchase.
6. Products returned in a used or damaged condition.
7. Minor color and design variation. All products are handmade and use natural stones so there may be some variation from the photographs on our website.
8. If the jewelry is not faulty or damaged.
For Return/Exchange please specify the below details in your email to our Customer Care Team within 2 Days of the item being received :
- Order number- Delivery address
- Along with a video of package opening and image of product, specify the reason for return and in case of a defective or incorrect product
You may contact us on email at hello@houseeofcleeo.com.
Our Work Hours are MON to FRI 10 AM to 6 PM
If Approved, a reverse pick up will be scheduled within 5 business days. Please ensure the returned product is unused and in the original packing condition.
GUARANTEE
All products sold on this website are guaranteed authentic. However, we are unable to comment on the authenticity of items not purchased from www.houseeofcleeo.com
